Something’s not working
Tell us what happened and what device you’re using.
support@usezap.appNeed a hand?
Something broken, confusing, or just not quite right? Tell us.
Cain and George read the messages ourselves, and most get a reply within two working days.
Cain + George
Yep, it actually comes to us.
How to reach us
I have an idea
Tell us what you think Zap should do.
feedback@usezap.appAnything else
For everything that doesn’t fit neatly above.
hello@usezap.appQuick answers
Photos I deleted by mistake
Open Photos, go to Albums, then Recently Deleted. Anything Zap removed in the last 30 days is there and can be recovered. Inside a session, the undo button on the left of the dock brings back the last item you binned.
Zap+ and billing
Subscriptions are managed by Apple, not by us. To cancel or change a plan, open Settings on your iPhone, tap your name, then Subscriptions. If you have paid and Zap+ has not appeared, open Zap+ from your Account screen and tap Restore at the top of that screen first.
Zap cannot see my photos
Zap needs full library access to work. If you granted limited access, open Settings, find Zap, tap Photos and choose Full Access. Limited access cannot be used for swiping because Zap cannot see what it has not been shown.
Deleting your account
Open Zap, go to Account, choose Help & feedback, and scroll to the bottom. Delete account sits at the end, under Danger zone. That removes the record tied to your Apple identifier straight away. If you have already deleted the app, write to hello@usezap.app and we will do it for you. Your photographs are unaffected either way, because we never held them.